Shipping Policy

Thank you for visiting and shopping at the Artemis Gaia Centre for Sustainability Store. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 24 hours and we arrange our orders to be shipped or delivered during weekdays and weekends, holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. Shipping costs are dependent on weight and item size.

Shipment methodEstimated delivery timeShipment cost
DPD Standard3-5 business days£5
DPD Two Days2 business days£10
DPD Next Day24 hrs£20

Delivery delays can occasionally occur.

Shipment to UK Addresses

Our store currently ships to all UK regions, and we will be launching international shipping to more countries in 2021.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

The Artemis Gaia Centre for Sustainability is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


The Artemis Gaia Centre for Sustainability is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the UK.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.